Terms and Conditions

Last Updated 11.02.2025

Terms & Conditions

By purchasing artwork from Helena Traill Art, you agree to the following terms, which constitute the entire agreement between the buyer and Helena Traill Art.

1. Payment Terms

  • Full payment must be received before artwork is collected or delivered.

  • Payment is considered complete only once cleared funds are received.

  • Accepted payment methods include BACS, cheque, cash, and card.

  • Custom or commissioned pieces require a non-refundable deposit of 50% before work begins.

  • Custom framing or additional options must be paid for in advance and are non-refundable.

  • Additional expenses, such as delivery, packaging, or insurance, will be billed separately and must be agreed upon prior to dispatch.

2. Ownership & Risk

  • Ownership of the artwork transfers to the buyer only upon receipt of full payment.

  • Risk of loss or damage transfers to the buyer upon collection or delivery.

3. Warranty & Inspection

  • All artwork is sold as described, and no additional warranties or guarantees are provided.

  • Buyers must inspect and sign upon receipt of artwork.

4. Intellectual Property & Copyright

  • The sale of artwork does not transfer copyright.

  • The artist retains all reproduction and intellectual property rights.

5. Insurance

  • Helena Traill Art is fully insured through membership with the Visual Artists Association (VAA).

  • This membership includes £5 million Public & Products Liability (PPL) insurance, covering preparation, teaching, public display, and sale of fine and applied art, including exhibitions or displays involving live non-static physical performance.

  • The policy is underwritten by Hiscox and other insurers as per the policy terms, with worldwide territorial limits and applicable courts.

  • For further information on this insurance, please contact the VAA at hello@visual-artists.org.

6. Legal Jurisdiction

  • These terms are subject to the laws of the United Kingdom.

  • Any disputes will be handled in accordance with UK law.

Privacy Policy

Helena Traill Art is committed to protecting your privacy. This policy outlines how we collect, use, and store your personal information.

1. Information Collected

  • Personal details such as name, address, email, and phone number when placing an order or making an enquiry.

  • Payment details for transactions (processed securely via third-party payment providers).

  • Information gathered through cookies and website analytics.

2. How We Use Your Information

  • To process and fulfil orders, including delivery arrangements.

  • To communicate regarding your purchases or enquiries.

  • To improve our website and services based on customer feedback.

  • To comply with legal obligations and prevent fraud.

3. Data Protection & Security

  • Personal data is stored securely and only used for the intended purposes.

  • We do not share your information with third parties except as required for order fulfilment (e.g., couriers, payment providers) or as required by law.

4. Your Rights

  • You have the right to access, amend, or request deletion of your personal data.

  • You can opt out of marketing communications at any time.

  • For any data protection enquiries, please contact hello@helenatraill.co.uk.

Cookies Policy

Helena Traill Art uses cookies to enhance user experience and improve website functionality.

1. What Are Cookies?

  • Cookies are small text files stored on your device when you visit our website.

  • They help improve site performance, remember preferences, and track website usage.

2. Types of Cookies Used

  • Essential Cookies: Required for website functionality (e.g., shopping cart, secure login).

  • Analytics Cookies: Help us analyse website traffic and usage to improve user experience.

  • Marketing Cookies: Used for advertising and social media interactions.

3. Managing Cookies

  • You can control or disable cookies through your browser settings.

  • Note that disabling cookies may impact website functionality.

Website Management This website is managed by nooh Studio on behalf of Helena Traill Art. If you have any technical issues or queries regarding website management, please contact nooh Studio directly via hello@noohstudio.com.

For further enquiries, please contact:

Helena Traill Art
Address: Wheelers Farm Barn, The Street, Thursley, Surrey, GU8 6QE
Phone: +44 (0) 7494 004975
Email: hello@helenatraill.co.uk
Website: www.helenatraillart.com